Privacy Policy

Last Updated: 7/4/2026

1. Our Commitment to Privacy

Our platform is designed to help businesses better understand customer feedback while respecting the privacy of everyone involved. We collect only the information necessary to operate surveys, generate AI-powered insights, and improve the customer experience. We do not sell your information to third parties.

2. Information We Collect

  • Business Account Information: Name, business name, email address, and authentication credentials required to access your account.
  • Survey Information: Survey questions, configuration settings, response thresholds, and survey metadata created by businesses.
  • Survey Responses: Customer feedback submitted through surveys. Depending on how a business configures a survey, responses may be collected anonymously.

3. AI-Powered Analysis

Survey responses may be securely processed by trusted third-party artificial intelligence providers for the sole purpose of generating summaries, identifying recurring themes, detecting customer sentiment, and producing actionable business insights. AI-generated reports are intended to assist businesses in interpreting feedback and should not be considered factual or guaranteed conclusions.

4. Third-Party Services

We utilize trusted service providers to operate our platform. These providers may include authentication services, cloud hosting providers, analytics platforms, email delivery services, and AI providers. These partners only receive the minimum information necessary to perform their services.

5. Data Security

We use industry-standard security measures to protect your information, including encrypted communication, secure cloud infrastructure, and access controls. While no online system can guarantee absolute security, we continuously work to protect the confidentiality and integrity of customer and business data.

6. Data Retention

Survey responses and AI-generated reports are retained only as long as necessary to provide our services or until deleted by the business using the platform, unless a longer retention period is required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal information. Businesses using our platform are responsible for handling customer requests related to survey participation where applicable.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last Updated" date at the top of this page.